Image Source: Pxhere.com
Beginning real estate investors are often looking for a multi-functional CRM.
For example, Robert Iannone wrote on the BiggerPockets forum:
I am a newbie to the process of wholesaling, flipped a few houses years ago. I would like a fully functioning software that does most, if not all of the things we need. CRM, lead tracking, gives phone numbers, Facebook ad tracking, RVM, text messaging. I think you get the idea .
In this article, I will tell you how to choose the right CRM for your real estate investment.
The shops sell a funny tool, multi-tool (image source):
Sometimes they call it the joking “Multi-Dream Tool”. A potential buyer opens up numerous tools one by one and dreams about how he will repair with the multi-tool.
Professional duty belts
Professional builders have special belts, where many individual tools are placed. For each task, professionals place a suitable set of tools in the belt.
Builder-repairer belt (image source):
There are such belts in many professions.
Emergency room physician duty belt (image source):
Police officer duty belt (image source):
IT specialist’s belt. I also have an virtual IT specialist duty belt, this is my desktop-computer (image source):
When I wrote the article “Top 50 CRM Software for Real Estate Investment”, I kept 19 programs in my desktop. Each of the programs perfectly fulfills its narrow task. And all the programs are free. (You can find the full list in the section “Software used” of the article.) Of course, I could try to find a multi-tool program with one big blue button to help me gather information for the article. But there’s no such thing on the market. Even if it were, the program would cost very much and it would perform its functions very badly.
Basic error when choosing CRM
Unfortunately, many first-time real estate investors are looking for a universal program like Zorg unveils the ZF1 for REI:
I advise new investors to take their time with the final choice of CRM. CRM is selected to suit the business processes of the real estate investor. But, the business processes of a beginner investor have not yet settled:
- Some business processes are born
- Others are transformed into something else
- Third business processes die
- Fourth business processes exist only in the head of a novice investor and die before being born.
Step 1. Development of business processes.
Let your REI practice choose a set of business processes that work well for you. At first, you can use inexpensive or even free programs - spreadsheets, CRM,… There are 8 free CRMs in the “Top-22: Cloud general CRMs” section. You can start with one of them.
Soon you will start to understand:
- Basic CRM features
- Which business processes are the main ones for you
- Which business processes are of secondary importance to you
- Which business processes you won’t use, for all their attractiveness. (If you had cold call support on your wish list, after a dozen cold calls that wish often go away).
Step 2. Pick up CRM for business processes.
Little by little you will become an experienced real estate investor. You will already have a good idea of what CRM as a class of software is. You’ll have proven business processes.
Then you will be able to choose 1-2 CRM software to support the most important business processes. All other business processes you will be able to support through additional programs and services.
Get ready. There will be many programs on your REI duty belt. You will be able to tell long and detailed why your toolkit looks exactly like this:
I'll help you to complete your REI duty belt. In the newsletter “REI Software” I tell you about how to choose programs and services for real estate investments.